General questions

Why do we need a new Catalogue of Plants?

Catalogue of Plants Client 47 is over three years old - that's pretty old for a computer program.

In the past 3 years you've probably gotten a new phone, maybe a new TV, and possibly even a new car. It's time for a new Catalogue of Plants too, so we can keep providing you the innovative, fun and productive tools you've come to rely on.

Are there actually 2 Catalogue of Plants?

The short answer is yes, for the moment. Having two Catalogue of Plants is a bit confussing. Here's how to distinguish between the two seperate programs.. Catalogue of Plants Client 47 is the old software. You've probably got this program installed on your computer now. Eventually it will be decomissioned leaving only the Catalogue of Plants 2nd Generation.

This website deals with the Catalogue of Plants 2nd Generation primarily. However, Catalogue of Plants Client 47 can still be downloaded from here until it is decomissioned.

How long will the Catalogue of Plants Client 47 be around?

We support our older software products much longer than most other businesses in this industry, but we can't keep supporting old software forever and still move forward creating new and better products.

Catalogue of Plants Client 47 will be gradually phased out over a two year period. It will be formally decomissioned and become unavailable and inoperable on the 29th of December 2017.

We will work with all of our customers to ensure the transition is not only smooth and hassle free, but exciting. The reality is, everyone will be using the Catalogue of Plants 2nd Generation long before Client 47 is decomissioned.

If you're interested, you can take a look at the phase out plan for Catalogue of Plants Client 47.

Licenses

What are licenses used for?

Licenses are used for a few things. First and foremost, they replace username and passwords. This makes using the Catalogue of Plants day to day much quicker and easier. Licenses also help us identify users and deliver appropriate information fit for purpose, as well as help us to better assist you if you need help.

How much do licenses cost?

Licenses are free, as it the Catalogue of Plants itself. It can be freely downloaded and distributed without limitation. The software is open-source and licensed under the GNU GENERAL PUBLIC LICENSE.

Why do licenses expire?

Licenses expire so that we can collectively identify how many active users are using the Catalogue of Plants at any given time. This information is statistical, it does not identify individual users in any way. It's used for reporting purposes only.

What's the difference between different types of licenses?

Each license has been designed for a specific information delivery purpose. So the differences are the amount, type and format of information the Catalogue of Plants provides to you for each license type.

What's the difference between an Academic license and a Public license?

An Academic license has a longer expiry, in acknowledgement of students courses often running for a number of years. The actual content each license has available to it is identical.

Can I change license types?

Yes. Contact us by clicking Support from the top menu to discuss your requirements. If you're approved, your license can be immediately upgraded allowing you to access more of the Catalogue of Plants.

I'm using a computer which has an inferior license to my license. How can I use my license?

You can turn on remote access which will allow you to set a username and password that you can to access your license temporarily. For security purposes, remote access needs to be turned on in Support Center.

What happens if I'm using the wrong license type?

Nothing. The type of license you create is up to you.

What happens when my license expires?

Once your license expires, you'll have 30 days to renew it. You can do this from the License Manager tool. Click Start.. Run then type license and press enter. If you fail to renew your license, it will automatically be deleted. All of your personal information is deleted when this happens. In order to use the Catalogue of Plants again, you'll need to create a new license.

How do I delete my license?

You can deactivate your license at any time using the License Manager tool. Once your license is deacivated, all of your personal information is deleted and your old Product Key is reallocated for someone else to use.

I need my Product Key, but it's lost. What should I do?

You can recover your lost Product Key here.

Can I register with a disposable mailbox?

You can, but the question is why? You'd be potentially missing out on important information, and we have a strong and ethically sound privacy policy which ensures your personal details are kept in the stricted

Installing Catalogue of Plants

I get some weird message when I enter my e-mail and Product Key. What's happening?

This issue is more than likely caused by a proxy configuration problem with your network. The best thing to do is click the Skip Registration button to continue with setup. Once the Catalogue of Plants has been installed, you'll be able to register your license using the License Manager tool.

Why doesn't the Catalogue of Plants install into my Program Files folder?

The Catalogue of Plants can be installed by all users, not just power users or administrators. In order to achive this, the software must install into a writable directory. The Program Files folder is not always writable to all users. If you have the appropriate privileges to write to Program Files, you can install your software there by changing the installation folder during setup.

I'm concerned about installing software from the Internet. Is this software safe?

Yes. The Catalogue of Plants is safe. We take a number of measures to ensure the software reaches you the way we intended it. You should read the Security page for further information.

Where's the MAC and Linux versions?

The Botanic Gardens of South Australia exclusively use Windows as their operating system. As the Catalogue of Plants is our product, we have decided to only support Windows for the forseable future. At this point in time, we don't have the time or the resources to properly test and support different operating systems. There are a number of free and paid operating system emulators available for Mac and Linux, they allow you to run Windows as a piece of software. These tools allow you to run Catalogue of Plants.

Is there an app for my tablet or phone?

We are currently investigating the feasability of a mobile app. At the moment though, no prototype is available.

Can I install the Catalogue of Plants online?

The online installer has been removed from the 2nd Generation Catalogue of Plants. Offline installers allow us to better protect you from malicious software. They have also proven to be less costly in terms of time and bandwidth for the Catalogue of Plants.

Client 47 of the Catalogue of Plants will continue to provide online installations until such time as the software is decomissioned.

Using Catalogue of Plants

Where does the Catalogue of Plants get it's information from?

The Catalogue of Plants combines a number of enterprise and online databases into a single source. Plant information comes from the Botanic Gardens of South Australia's Living Collections database and Seeds of South Australia.

As more information is added to the Catalogue of Plants, more data sources will be used.

Can I get help using the Catalogue of Plants?

Yes. The Botanic Gardens of South Australia regularly run training workshops on using the Catalogue of Plants. You are more than welcome to attend one or more of these sessions, or contact us to arrange a one on one session. You should contact the Botanic Gardens of South Australia for up-to-date information on training calendars.

Why does the Catalogue of Plants operate at different speeds?

The Catalogue of Plants is entirely dependent on your network connection speed. The speed of your network can fluxuate depending on load, on other Internet tasks your computer is performing and your ISP.